National Grid Problem Reported to GetHuman by GetHuman-mafuza_

November 4th, 2017

Report Details

Summary of the problem
Gas bill too high
Company and department tried
National Grid - Customer Care
Reported by
GetHuman-mafuza_ - GetHuman user since December 12, 2015
Problem classification
National Grid: Customer Service Problem
Date of incident
October 31st, 2017
Reported by GetHuman-mafuza_
Reported on November 4th, 2017 from West Virginia
Problem report / further detail
I live in a * bedroom apartment and the gas bill is too high, i am rarely at home, and the heating line is always off. So i do not see any reason for my gas bill being so high. Not only is it unreasonable, but it isn't possible for me to afford it. Especially if i barely use it.
How GetHuman-mafuza_ attempted to contact National Grid
Tried calling National Grid Customer Support Number 718-643-4050
Was equipped with the following information
Billing address, Home address, Phone number, Email, Account ID, First name, Phone number on the account, Last 4 of SSN, Account number
Reported back to GetHuman as fixed
Fixed, on November 8th, 2017

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