National Grid Problem Reported to GetHuman by GetHuman-juttahi

November 14th, 2017

Report Details

Summary of the problem
Need to have my gas meter changed
Company and department tried
National Grid - NYC Metro Area Customer Service
Reported by
GetHuman-juttahi - GetHuman user since October 14, 2016
Problem classification
National Grid: Complaint
Date of incident
November 4th, 2017
Reported by GetHuman-juttahi
Reported on November 14th, 2017 from New Hampshire
Problem report / further detail
My gas meter is ca * years old. I received a notice from National Grid that it needs to be changed.*Since our condo building (*** Newbury Street, Boston MA ***** )has the gas meter for the common space changed on Wednesday, Aug. **th (**pm-*pm), I wonder, whether the agent could change the meter for my unit (PH) at that time as well. Jutta B. Hicks
How GetHuman-juttahi attempted to contact National Grid
Tried calling National Grid Customer Support Number 781-907-1000
Was equipped with the following information
Phone number, Account ID, Last 4 of SSN, Home address, Email, Phone number on the account, Last name, First name, Name on the account, Billing address
Reported back to GetHuman as fixed
Fixed, on December 2nd, 2017

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