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National Grid Problem Reported to GetHuman by GetHuman-garycion

November 3rd, 2017

Report Details

Summary of the problem

No phone at the moment and need to put electric in my name

Company and department tried

National Grid - NYC Metro Area Customer Service

Reported by

GetHuman-garycion - GetHuman user since August 31, 2015

Problem classification

National Grid: Setup Service

Date of incident

October 27th, 2017

Reported by GetHuman-garycion

Reported on November 3rd, 2017 from Wisconsin

Problem report / further detail

I need to put electric in my name at my house the person who's name it is in is moving out

How GetHuman-garycion attempted to contact National Grid

Searched around for a National Grid FAQ on nationalgrid-massachusetts.custhelp.com

Was equipped with the following information

Billing address, Phone number, Phone number on the account, Account number, Home address, Last name, First name, Last 4 of SSN

Reported back to GetHuman as fixed

Fixed, on November 10th, 2017

How-to Guides GetHuman-garycion May Have Used

How do I switch the National Grid bill into my name?How do I change the address on my account?How do I know if there is a power outage in my area as we have National Grid?

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