National Grid Problem Reported to GetHuman by GetHuman-sgravell

November 2nd, 2017

Report Details

Summary of the problem
Power outage in Schenectady N.Y.
Company and department tried
National Grid - International Customer Service
Reported by
GetHuman-sgravell - GetHuman user since February 15, 2016
Problem classification
National Grid: Update Account Info
Date of incident
November 1st, 2017
Reported by GetHuman-sgravell
Reported on November 2nd, 2017 from Texas
Problem report / further detail
No power in the area of barrett street in Schenectady N.Y.
How GetHuman-sgravell attempted to contact National Grid
Searched around for a National Grid FAQ on nationalgrid-massachusetts.custhelp.com
Was equipped with the following information
Last 4 of SSN, Billing address, Last name
Reported back to GetHuman as fixed
Fixed, on November 11th, 2017

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