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National Grid Problem Reported to GetHuman by GetHuman-kallecon

November 11th, 2017

Report Details

Summary of the problem

Someone opened an account in my name and used my SSN without my permission

Company and department tried

National Grid - Customer Help

Reported by

GetHuman-kallecon - GetHuman user since October 10, 2017

Problem classification

National Grid: Customer Service Problem

Date of incident

November 1st, 2017

Reported by GetHuman-kallecon

Reported on November 11th, 2017 from Vermont

Problem report / further detail

National grid account went into collections for deliquency and I didn't open the account or live at the address where service was provided

How GetHuman-kallecon attempted to contact National Grid

Tried calling National Grid Customer Support Number 800-642-4272

Was equipped with the following information

Billing address, Last name, Account ID, Phone number on the account, Name on the account, Home address

Reported back to GetHuman as fixed

Fixed, on November 22nd, 2017

How-to Guides GetHuman-kallecon May Have Used

How do I switch the National Grid bill into my name?How do I change the address on my account?How do I know if there is a power outage in my area as we have National Grid?

Have a Similar Problem?

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