National Grid Problem Reported to GetHuman by GetHuman-kallecon

November 11th, 2017

Report Details

Summary of the problem
Someone opened an account in my name and used my SSN without my permission
Company and department tried
National Grid - Customer Help
Reported by
GetHuman-kallecon - GetHuman user since October 10, 2017
Problem classification
National Grid: Customer Service Problem
Date of incident
November 1st, 2017
Reported by GetHuman-kallecon
Reported on November 11th, 2017 from Vermont
Problem report / further detail
National grid account went into collections for deliquency and I didn't open the account or live at the address where service was provided
How GetHuman-kallecon attempted to contact National Grid
Tried calling National Grid Customer Support Number 800-642-4272
Was equipped with the following information
Billing address, Last name, Account ID, Phone number on the account, Name on the account, Home address
Reported back to GetHuman as fixed
Fixed, on November 22nd, 2017

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