National Grid Problem Reported to GetHuman by GetHuman-marvette

November 3rd, 2017

Report Details

Summary of the problem
billing
Company and department tried
National Grid - NYC Metro Area Customer Service
Reported by
GetHuman-marvette - GetHuman user since September 6, 2016
Problem classification
National Grid: General Customer Complaint
Date of incident
October 23rd, 2017
Reported by GetHuman-marvette
Reported on November 3rd, 2017 from Wyoming
Problem report / further detail
i am on a payment plan and just received the first bill not sure about the second one i have received
How GetHuman-marvette attempted to contact National Grid
Tried calling National Grid Customer Support Number 781-907-1000
Was equipped with the following information
Last name, Account ID, Last 4 of SSN, Phone number on the account, Billing address, Email, Home address, Phone number, Name on the account, First name
Reported back to GetHuman as fixed
Fixed, on November 15th, 2017

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