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National Grid Problem Reported to GetHuman by GetHuman-marvette

November 3rd, 2017

Report Details

Summary of the problem

billing

Company and department tried

National Grid - NYC Metro Area Customer Service

Reported by

GetHuman-marvette - GetHuman user since September 6, 2016

Problem classification

National Grid: General Customer Complaint

Date of incident

October 23rd, 2017

Reported by GetHuman-marvette

Reported on November 3rd, 2017 from Wyoming

Problem report / further detail

i am on a payment plan and just received the first bill not sure about the second one i have received

How GetHuman-marvette attempted to contact National Grid

Tried calling National Grid Customer Support Number 781-907-1000

Was equipped with the following information

Last name, Account ID, Last 4 of SSN, Phone number on the account, Billing address, Email, Home address, Phone number, Name on the account, First name

Reported back to GetHuman as fixed

Fixed, on November 15th, 2017

How-to Guides GetHuman-marvette May Have Used

How do I switch the National Grid bill into my name?How do I change the address on my account?How do I know if there is a power outage in my area as we have National Grid?

Have a Similar Problem?

National Grid's Customer Phone Number All National Grid Contact Information How to Fix Common National Grid Issues

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