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National Grid Problem Reported to GetHuman by GetHuman66335

November 30th, 2017

Report Details

Summary of the problem

would like to pay on brothers bill

Company and department tried

National Grid - NYC Metro Area Customer Service

Reported by

GetHuman66335 - GetHuman user since March 21, 2016

Problem classification

National Grid: Update Account Info

Date of incident

November 26th, 2017

Reported by GetHuman66335

Reported on November 30th, 2017 from Pennsylvania

Problem report / further detail

GetHuman66335 did not choose to add any details about their problem.

How GetHuman66335 attempted to contact National Grid

Searched around for a National Grid FAQ on nationalgrid-massachusetts.custhelp.com

Was equipped with the following information

Email, Phone number, Last 4 of SSN, Phone number on the account, First name, Last name, Billing address, Account ID

Reported back to GetHuman as fixed

Fixed, on December 16th, 2017

How-to Guides GetHuman66335 May Have Used

How do I switch the National Grid bill into my name?How do I change the address on my account?How do I know if there is a power outage in my area as we have National Grid?

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