Optimum Problem Reported to GetHuman by GetHuman-catradun

November 6th, 2017

Report Details

Summary of the problem
Cable box ** feet from our bedroom window. *:** am, two trucks are there with flashing lights and...
Company and department tried
Optimum - International Customer Service
Reported by
GetHuman-catradun - GetHuman user since March 30, 2017
Problem classification
Optimum: General Customer Complaint
Date of incident
November 2nd, 2017
Reported by GetHuman-catradun
Reported on November 6th, 2017 from Montana
Problem report / further detail
Cable box ** feet from our bedroom window. *:** am, two trucks are there with flashing lights and two work men. They go in the basket lift and open the large door to the "alpha" box emitting vast amounts of light in to our bedroom. We ask them what they are doing in the middle of the night, and they say that they are the repair crew fixing a problem despite the fact that it is the middle of the night. I call optimum and speak to a rep and tell her I need to speak to a manager. I wait ** minutes at *:** am* she can't locate anyone. * The box is too close to our home and needs to be moved. It is alpha box ****. Thank u.
How GetHuman-catradun attempted to contact Optimum
Tried calling Optimum Customer Support Number 800-877-8849
Was equipped with the following information
PIN/Password, Last name, Home address, Billing address, Account ID, Phone number on account
Reported back to GetHuman as fixed
Fixed, on November 13th, 2017

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