Optimum Problem Reported to GetHuman by GetHuman-trm

November 26th, 2017

Report Details

Summary of the problem
one of my phone lines is not working so I can not hook up my home fax
Company and department tried
Optimum - Cablevision Customer Service
Reported by
GetHuman-trm - GetHuman user since December 29, 2016
Problem classification
Optimum: Complaint
Date of incident
November 24th, 2017
Reported by GetHuman-trm
Reported on November 26th, 2017 from Hawaii
Problem report / further detail
my modem and phone are in another room however the jack in bedroom seems to be the problem
How GetHuman-trm attempted to contact Optimum
Tried calling Optimum Customer Support Number 917-529-5500
Was equipped with the following information
Billing address, Phone number on account
Reported back to GetHuman as fixed
Fixed, on December 2nd, 2017

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