PETCO Problem Reported to GetHuman by GetHuman-londa_sm

November 7th, 2017

Report Details

Summary of the problem
need to contact HR re Cobra insurance
Company and department tried
PETCO - Customer Support
Reported by
GetHuman-londa_sm - GetHuman user since August 13, 2016
Problem classification
PETCO: General Support Issue
Date of incident
November 5th, 2017
Reported by GetHuman-londa_sm
Reported on November 7th, 2017 from Georgia
Problem report / further detail
Every time we ask for a number we get the run around. HR number is an off shore phone center in INDIA and the Phillipines. they don't speak English well and don't know what Cobra insurance is. we finally got the number for the third party administrator for Cobra accts, but they cannot help us until HR in the USA sends the paperwork and Petco tells them to go ahead. NO ONE WILL GIVE US A NUMBER FOR HR INTHE US.
How GetHuman-londa_sm attempted to contact PETCO
Tried to open a chat window with PETCO at
Was equipped with the following information
Home address
Reported back to GetHuman as fixed
Fixed, on November 18th, 2017

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