Pandora Radio Customer Service Issues

I'm currently facing an issue with my Motorola Moto X phone on AT&T's network. Pandora keeps crashing when I try to open it. I receive a message stating "Pandora is not responding, do you want to report the problem, retry, or something else." The AT&T store suggested uninstalling and reinstalling the app, which I do daily when I power down the phone. This has become quite inconvenient. Any advice on how to resolve this recurring problem would be greatly appreciated. Thank you.

I am facing an issue with my music artist, Roy Rogers, who is an eight-time Grammy nominee, a producer, and a virtuoso slide guitarist. We have made several attempts through different channels like labels and distributors to have Pandora distinguish our Roy's catalog in Americana and Blues music from the "other" Roy Rogers, who was a country artist and cowboy (which is not his actual name). Unfortunately, we have not been successful in resolving this matter. I am interested to hear your suggestions on how to address this situation.

My daughter accidentally deleted my Pandora account, and now I can't remember which email was linked to it. I've tried to reset the password, but I'm concerned my email is no longer active. I'm hoping you can assist by checking for a Pandora account associated with one of the following email addresses: [redacted] or [redacted] I've had this account for many years, and all my stations are personalized.

Hello, my name is Brian H. My email address is [redacted] I have noticed that you have been charging me $3 to $5 per month for commercial-free radio. However, recently I have been getting commercials despite the charges. If this matter is not sorted out, I will need to remove your service from being linked to my account at the Army Aviation Federal Credit Union, ending in [redacted]. Please email me to confirm the resolution by tomorrow. If not, I will have to discontinue your service on Monday and listen to commercials as before. I believe customer support should be reachable by phone, which I find frustrating. You can reach me at [redacted] or by email. I hope this matter can be resolved promptly as I value the commercial-free service while using Pandora at home. Thank you.

On April 7 and April 14, there were two charges of 4.99 each to Mr. Howard J. Weintraub from Pandora Internet Radio on [redacted]CA. The additional charge occurred when updating payment information, resulting in the duplicate charges. Mr. Weintraub requests a refund for one 4.99 charge and only one monthly charge to his card with the last four digits being [redacted]. The ongoing issue persists, and it is essential to rectify the situation promptly. Necessary details include email addresses [redacted], [redacted], user Howard Jarrett Weintraub, and payment deductions from Chase Bank. The correct procedure should entail a single 4.99 charge each month. The double deductions from June onwards need to be addressed and resolved. Your prompt attention to this matter is greatly appreciated. Thank you.

I share an Apple account with my family. However, I have my own Pandora account with a different username, password, and music stations. The issue I'm facing is that when I try to upgrade to Pandora Plus, it removes the subscription from a family member instead of prompting me for payment. Is there a way to pay for my own Pandora Plus without affecting someone else sharing the Apple ID?

I have a paid subscription for Pandora, which I love. Recently, I was listening upstairs and then downstairs, only to have it stop and say only one person could listen at a time. I was confused because I was alone, but then realized I left it playing upstairs. I've been a subscriber for years, so having this limit is frustrating. I hope there won't be another upgrade to pay for multiple room access next. Please address this issue. - tjdmylife24

Hello, I am seeking assistance with connecting to Pandora radio in my [redacted] Honda Accord. The dealership blames my iPhone 7 for the issue, but Pandora works fine with Bluetooth on other devices. Apple support indicated a problem with recent updates and suggested contacting you for advice. They mentioned a firmware update from April 20, [redacted], that could resolve this. I have reached out to the dealership regarding this update and am awaiting their response. Any help to fix this connectivity problem would be greatly appreciated. Thank you, Jack S. Email: [redacted] Phone: [redacted]

I am having multiple issues with my Pandora subscription. I have been a long-time user but recently encountered problems with my account. Due to financial difficulties, I couldn't pay for Pandora Premium for about a month. Upon discovering a promotional email for a 60-day free trial of the Pandora Premium Family Plan for $14.99 (totaling $16.36 after fees and tax), I accepted the offer. However, I was immediately charged $16.36, which prompted me to send multiple emails seeking assistance. Despite reaching out three times, I haven't received any response from Pandora's customer service team. Today, I discovered that I am no longer subscribed to the Pandora Premium Family Plan, yet my bank account has been charged $16.36, with no refunds initiated.

I have Pandora installed on my phone and it used to play through my [redacted] Honda Accord radio, but it suddenly stopped connecting. Now, it will only play through Bluetooth, limiting my song choices. I have visited Verizon and two Honda dealerships to pair the devices, but they were unsuccessful. Despite reinstalling Pandora and trying various solutions, the issue persists. Verizon blames Pandora while Honda is unable to identify the problem. As I have a 10-hour drive ahead, I rely on Pandora for music selection and would prefer not to use AM radio or CDs. Bluetooth works, but I am determined to resolve the Pandora connection problem.

I have been using the free Pandora music service for a long time. Regrettably, I upgraded to Pandora Premium on February 22nd for a 6-month trial and have not been satisfied with the service. I encountered difficulties trying to cancel it by calling and emailing, but have not heard back. I am now disputing the charges with my credit card company as I do not want this service anymore. I am displeased with the lack of cancellation options during the trial period and the challenge in reaching out for support. Pandora challenging my dispute is also frustrating. I insist on canceling this service immediately and request a reversal of the $59.42 charge from April 25th, [redacted], with no further charges incurred.

I have a Premium account that I pay for each month to enjoy unlimited music and skips. Recently, my listening and search history has been deleted unexpectedly. This history is important to me as it helps me navigate and organize my music preferences on the platform. I have noticed that a "recent favorites" tab still shows some of my past listening activity, indicating that the data is accessible somewhere. I would greatly appreciate it if the deleted history could be restored to my account or provided to me in some way, as I rely on it to curate playlists and keep track of my favorite songs and artists. Thank you for your attention to this matter.

I have a premium account that I pay for every month to enjoy unlimited music and skips. Recently, all of my listening and search history got deleted, even though I hadn't saved most of it in playlists or thumbs up yet. I usually rely on the "recently played" section or the search option to find the artists/albums/songs I listen to. I noticed that my account glitched and removed this history, even though I can still see a "recent favorites" tab with my most frequently played songs from the past few weeks. I would like my listening/search history to be restored to my account, as I'm unable to access the music I used to listen to.

Hello, my name is A. Lampos, and I've been a loyal Pandora radio listener for many years. Recently, I noticed a $9.99 charge on my account for Pandora Premium, which I did not authorize. While I acknowledge that my child plays with my phone and mistakes can occur, I am currently on medical leave from work and cannot afford this unexpected charge. I kindly request assistance in resolving this issue and would appreciate a refund or clarification on the charge to prevent similar occurrences in the future. Thank you for your understanding.

While enjoying Pandora Radio, I unexpectedly encountered a religious ad that caught me off guard. I am taken aback by the presence of such ads on the platform. I prefer not to be exposed to religious content while listening to music, and if this continues, I may need to seek out an alternative internet radio service that aligns more closely with my preferences. I appreciate the necessity of advertisements for free services but find it troubling to be subjected to religious messaging that does not align with my beliefs. In the past, dealing with the upsetting and misleading NRA ads during the [redacted] election was challenging, and now this recent experience has further disappointed me in your company's choices.

I recently started a one-month trial of Pandora Plus last month. I decided to continue the service due to the lack of commercials. The monthly rate was advertised at $4.99. However, on June 28, I was charged $59.42, which is incorrect. I kindly request a $54.43 credit to be issued to my credit card. You can reach me at my work email provided below, even though my account is under [redacted] I received an email from Apple on the same day indicating an issue with payment but was still charged by Pandora. Before involving my bank, I prefer to resolve this directly with Pandora. I believe there was a mistake in billing. I appreciate your prompt attention to this matter. Thank you.

I searched for a song on Pandora, and when it asked me if I wanted to play it, I agreed. However, after playing the song, I noticed that I was no longer able to play songs separately from my stations. Instead of seeing my stations at the top, it displayed "My Music," and I prefer seeing the stations. Can anyone help me restore the view to show my stations? I am Kyle L. accessing Pandora under Tim L.'s account. We are family.

I inadvertently ended up with the premium tier on Pandora when I meant to sign up for Pandora Plus only. I want to pay $4.99 monthly for ad-free listening without the playlist customization feature. I am certain I did not intentionally choose the expensive option myself; I think there may have been an error. Please refund the extra charges to my credit card and switch me to the $4.99 plan. Thank you for your assistance. - R. Hollingsworth

I am having trouble adding my iPad to my account. I attempted to follow Bryce's instructions, but when I enter my email and password, it says my email is already in use. I have two accounts, one paid at [redacted] and the other free at [redacted] Now I am being prompted to log in as [redacted] I want to cancel that account and connect my iPad through my paid subscription. I am currently using Sirius but want to switch to Pandora, so I need this resolved. Please contact me, Bryce, via phone at [redacted]. Case # [redacted]6. Thank you for your assistance.

I signed up for Pandora in our car on July 6 before a trip we had planned to use it for. I have contacted customer service seven times for assistance in setting it up, but none of the representatives were able to help. I tried to resolve this issue in motels during our trip, but to no avail. We have decided to close our account due to these frustrating experiences. Considering we have not been able to use the service at all in the 22 days since signing up, we believe a full refund is reasonable. Please process the refund promptly. Thank you. - D.G. [redacted] or [redacted]