Playstation Problem Reported to GetHuman by GetHuman-ednaloui

November 4th, 2017

Report Details

Summary of the problem
I was charged for something that I did not purchase
Company and department tried
Playstation - Customer Help
Reported by
GetHuman-ednaloui - GetHuman user since October 7, 2017
Problem classification
Playstation: Repairs
Date of incident
October 30th, 2017
Reported by GetHuman-ednaloui
Reported on November 4th, 2017 from Alabama
Problem report / further detail
When I went to check my card on the phone it says I have . cent left before this transaction happened I had almost $ in my account my bank is telling me that there were different transactions happening with PlayStation
How GetHuman-ednaloui attempted to contact Playstation
Tried to open a chat window with Playstation at support.us.playstation.com
Was equipped with the following information
Game, Email, First name, Date of Birth, Email on Account, Transaction Number, Account ID, Password, Name, Purchase Amount
Reported back to GetHuman as fixed
Fixed, on November 20th, 2017
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