San Francisco Chronicle Customer Service Issues

I am handicapped with a hip issue and live alone on the second floor with an exterior staircase. I rely on my SF Chronicle and Wall Street Journal for news, but they are often not thrown up to my front stoop as requested, making it hard for me to retrieve them. The Wall Street Journal has been missed three times, and today, I received the Contra Costa Times instead, which I do not subscribe to. There have been instances where the papers slipped through the stairs, ended up in the neighbor's bushes, or even broke my exterior light. I have reached out to the Chronicle Manager Ariel David and the carrier's supervisor Evelyn Gibbs, but I have not received a response, which is frustrating.

I am experiencing a continuous issue with the late delivery of my SF Chronicle. Despite leaving my house early on Sundays, the paper is consistently delayed by over 30 minutes to an hour. This problem has persisted for a couple of years, and even after contacting customer service numerous times and reaching out to the delivery supervisor, there has been no improvement. I am disappointed with the chronic tardiness of the deliveries and wonder about the decline of printed newspapers. I am seeking a resolution to ensure the paper is delivered promptly by 6:30 am on weekdays and 8:00 am on Sundays. It seems necessary to escalate this matter beyond the route supervisor, as their efforts have not been effective. Best regards, Tom H. [redacted] Village View Ct., Dublin, CA

I canceled my subscription four months ago and haven't received any digital editions since then. I contacted customer service, and after speaking with a supervisor, was assured that I would receive a refund for those months. However, I have not seen the refund reflected in my account yet. I provided my subscription email as [redacted] during the call about three weeks ago, trying to resolve this.

Since August 1, every Sunday and often during the week, I have been consistently calling in to report delivery issues. Unfortunately, I rarely receive my paper before 9 AM, sometimes not until the following day. This ongoing problem with the current delivery service is quite frustrating. I am left with the unappealing choice of extending my already prepaid delivery period or receiving my paper even later, which is not a satisfactory solution. Despite my frequent calls, including multiple attempts every Sunday, to address the situation and being assured over the phone that my subscription is being extended, the automated message still indicates my subscription is only for one year. The reliability of receiving my paper on time has been extremely low, with only a few occurrences where it arrived as expected. Attempts to contact the local delivery service have been unsuccessful, as they have not returned my calls as promised.

Regarding the Corrections Invitation dated 12/15/19, I have noticed an omission rather than a correction. I am inquiring about the Quiz Page A18 answers. Could you please provide them printed or send them via email? Additionally, I need guidance on how to contact you as directed to forward items to "[redacted]" I apologize for the confusion. Thank you. Mary P. (Mrs. J.J. Lynch) - Subscriber

Hello, I am having issues with the delivery of the SF Chronicle to 84 Fairlawn Drive in Berkeley for my parents, M. and E. Hannah. The new delivery person has been throwing the paper to the bottom of our steep driveway instead of at the top of the brick stairs near the mailbox, like the previous delivery person. This makes it hard to retrieve the paper, especially on rainy or icy days. Can you please inform the delivery person to place the paper near the mailbox? I would appreciate confirmation that this issue has been addressed. Thank you. Dayle H. M. (daughter)

I have been a subscriber for over 25 years, but I am disappointed with the service this past year. Recently, I placed a vacation hold on my subscription, but returned to find papers piled up in my driveway, indicating my absence. There were instances where the paper was not delivered, and upon contacting customer service, old copies were brought instead of the missing issue. The delivery person has been consistently late in the mornings, disrupting my routine. On some occasions, the wrong newspaper was delivered. After my current subscription expires, I do not intend to renew due to the unreliability of the delivery service. My account number is [redacted]. Although I will miss the paper, the service quality has led me to this decision.

I would like to report something that should be investigated regarding the Farrell vs. Bank of America case. As a Bank of America customer since the 1990s, I have no affiliation with the bank but am one of the plaintiffs against them. The issue pertains to the excessive overdraft fees charged by BofA, which led to a $66 million settlement against the bank. However, the attorneys representing the plaintiffs and the bank are continuously filing appeals and charging high hourly rates, draining the settlement fund. This seems like a corrupt situation benefiting the attorneys while negatively impacting the plaintiffs. I urge for further investigation into this matter. Thank you. Gregory R.

I recently noticed a charge of $15.96 per month on my credit card from you. This amount is beyond my budget for any subscription service. I attempted to remove my credit card information but had trouble doing so. The only way to end this costly subscription is to call during limited hours, which is inconvenient. Alternatively, I could cancel, resulting in paying for a month's service that I won't use, which is poor business practice. As a dissatisfied former customer, I am unhappy with the continuous price increases on autopay without notification. This is the second time this issue has occurred, and I am frustrated. Please cancel my subscription once the current term ends as I have already paid for it.

For the past two years, we have not been receiving any advertisements in our Sunday or weekly paper. This year, we missed out on Black Friday ads as well, which was very disappointing. We were looking forward to our tradition of going through the ads from stores like Target, CVS, Macy's, JC Penney's, and Rite Aid, but received nothing. Apparently, ad stuffing is up to the discretion of the carrier. Despite receiving monthly notes about the carrier having a sore shoulder, we suspect this is the reason why we don't receive the full paper. We even compared our paper to one from a newsstand at CVS and found that ours only had comics and parade information. We are frustrated and wondering how to ensure we receive the complete paper we are paying for. Can we request a different carrier who doesn't have shoulder problems? We simply want to get what we are paying for.

I purchased tickets for Shen Yun online through a ticketing platform, unaware it was a marketplace, on December 4th, [redacted]. I phoned in my order requesting good seats and paid $[redacted].51 for two tickets. Later, I realized tickets from the San Francisco box office at the Old Opera House were only $80 per person in the Dress Circle, resulting in an overcharge of $[redacted].51. I cannot cancel or obtain a refund. When I contacted the Opera House, they couldn't find a reservation under my name. I have a printed order with a barcode, and the marketplace assured me it would grant us entry. Concerned about the discrepancy in pricing and uncertainty about entry, I recommend ordering directly from the SF box office. Live in Santa Rosa, aged 80, and this online ticket purchase has left me feeling scammed. Thank you for informing others.

I have a subscription to the San Francisco Chronicle. In September [redacted], they renewed my digital subscription for $79.99 a year, which had started at $50 a year. However, in September [redacted], they renewed it for $[redacted] a year without my prior notice. After calling the subscriber line, a representative in the Philippines confirmed the price increase and mentioned a notice sent on September 16, [redacted]. Although I checked all my emails from that day, I did not receive any communication about the subscription price change. Despite my efforts, the representative was unable to assist and promised a callback from higher management. It's frustrating that as a resident of San Francisco, I cannot speak with someone locally about this issue. The sudden price hike seems unreasonable to me. I hope for a resolution soon. Tom H. San Francisco

I am a loyal reader of the SF Chronicle and have been an annual subscriber for some time. I particularly enjoy indulging in the Sunday edition at my own pace. On Sunday, April 23, I received the East Bay Times instead of my beloved Chronicle. After contacting customer service regarding the mix-up, my issue was not resolved, and by 6 pm, I still had not received my Chronicle. I called again but did not receive a response. I want to clarify that I am a subscriber to the Chronicle, not the East Bay Times. Missing out on the Sunday Chronicle and the bi-weekly TV section has been disappointing, especially considering my usually dependable delivery service. Thank you for your attention to this matter. Sincerely, Ellen Pelissero