Sony Problem Reported to GetHuman by GetHuman-tazz

November 21st, 2017

Report Details

Summary of the problem
My backwards compatible ps* will not play my ps* games.
Company and department tried
Sony - eSupport Customer Service
Reported by
GetHuman-tazz - GetHuman user since May 14, 2017
Problem classification
Sony: Refund
Date of incident
November 13th, 2017
Reported by GetHuman-tazz
Reported on November 21st, 2017 from Mississippi
Problem report / further detail
The ps* shows i can ready a ps* and ps* memory card. I did so for the ps* and tried to put in the ps* game and the game shows up unsupported. I did download the ps* software it told me to also.
How GetHuman-tazz attempted to contact Sony
Tried calling Sony Customer Support Number 866-909-7669
Was equipped with the following information
Home address, First name, Phone number, Phone number, Order number, Where was the item purchased, Email
Reported back to GetHuman as fixed
Fixed, on November 28th, 2017

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