Southwest Airlines Problem Reported to GetHuman by GetHuman-tedchril

November 22nd, 2017

Report Details

Summary of the problem
Complaint
Company and department tried
Southwest Airlines - Reservations
Reported by
GetHuman-tedchril - GetHuman user since November 16, 2016
Problem classification
Southwest Airlines: Change flight
Date of incident
November 18th, 2017
Reported by GetHuman-tedchril
Reported on November 22nd, 2017 from Texas
Problem report / further detail
During the recent shootings at Ft.Lauderdale airport, While still in the air an Announcement made that if you need to text someone it will cost you $*.** for message service. I know Southwest had nothing to do with this tragedy however should they try to profit? Not very good business. Tacky at best. Your airline should hang your head in shame. Every person on that plane had considerable expense added to their trip by landing in Orlando. Not forgetting about the stress and time lost in waiting for baggage, car renting and having in my case traveling three and a half hours back to Ft. Lauderdale.
How GetHuman-tedchril attempted to contact Southwest Airlines
Tried calling Southwest Airlines Customer Support Number 214-932-0333
Was equipped with the following information
Phone number, Email on booking, Name on booking
Reported back to GetHuman as fixed
Fixed, on December 11th, 2017
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