Spotify Problem Reported to GetHuman by GetHuman-juliedre

November 29th, 2017

Report Details

Summary of the problem
i opened an account and i already had one
Company and department tried
Spotify - Customer Support
Reported by
GetHuman-juliedre - GetHuman user since July 15, 2017
Problem classification
Spotify: Billing
Date of incident
November 28th, 2017
Reported by GetHuman-juliedre
Reported on November 29th, 2017 from District of Columbia
Problem report / further detail
My husband Timothy Anderson has a premium account. I didn't want another account. I didn't know I was creating a separate account. It seems I did.
How GetHuman-juliedre attempted to contact Spotify
Tried emailing Spotify Customer Support at support@spotify.com
Was equipped with the following information
Phone number
Reported back to GetHuman as fixed
Fixed, on December 8th, 2017

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