Sprint Problem Reported to GetHuman by GetHuman-thecart

November 24th, 2017

Report Details

Summary of the problem
I want a better rate for my plan or I'll cancel service
Company and department tried
Sprint - Collections Department
Reported by
GetHuman-thecart - GetHuman user since May 1, 2017
Problem classification
Sprint: Lost or Stolen Phone
Date of incident
November 22nd, 2017
Reported by GetHuman-thecart
Reported on November 24th, 2017 from Arkansas
Problem report / further detail
I've been with sprint for over ** years and the rate for my plan is absolutely ridiculous. I see all these "specials" for new customers but I've been with them for over a decade and they've never offered me any kind of a discount or special rate. Any help with this matter is appreciated! Thanks!
How GetHuman-thecart attempted to contact Sprint
Searched around for a Sprint FAQ on mysprint.sprint.com
Was equipped with the following information
Account PIN, First name, IMEI number, Account email, Phone number, Home address, Name
Reported back to GetHuman as fixed
Fixed, on November 30th, 2017

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