T-Mobile Problem Reported to GetHuman by GetHuman58316

November 28th, 2017

Report Details

Summary of the problem
Phone locked by Hi Security Application with Fingerprint authorization which doesn't receive my finger
Company and department tried
T-Mobile - Technical Support
Reported by
GetHuman58316 - GetHuman user since December 1, 2015
Problem classification
T-Mobile: Refund
Date of incident
November 26th, 2017
Reported by GetHuman58316
Reported on November 28th, 2017 from Oregon
Problem report / further detail
When opening my phone (Swiping my code pattern on my top screen), I am greeted with a fingerprint circle and the app symbol above that I am trying to open.
How GetHuman58316 attempted to contact T-Mobile
Tried calling T-Mobile Customer Support Number 877-778-2106
Was equipped with the following information
First name, Home address, Last name, Email address, Billing address, Account holder name, Phone number on account, Pin/Password on account, Phone number, Last 4 digits of SSN
Reported back to GetHuman as fixed
Fixed, on December 16th, 2017

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