T-Mobile Problem Reported to GetHuman by GetHuman58316

November 28th, 2017

Report Details

Summary of the problem

Phone locked by Hi Security Application with Fingerprint authorization which doesn't receive my finger

Company and department tried

T-Mobile - Technical Support

Reported by

GetHuman58316 - GetHuman user since December 1, 2015

Problem classification

T-Mobile: Refund

Date of incident

November 26th, 2017

Reported by GetHuman58316

Reported on November 28th, 2017 from Oregon

Problem report / further detail

When opening my phone (Swiping my code pattern on my top screen), I am greeted with a fingerprint circle and the app symbol above that I am trying to open.

How GetHuman58316 attempted to contact T-Mobile

Tried calling T-Mobile Customer Support Number 877-778-2106

Was equipped with the following information

First name, Home address, Last name, Email address, Billing address, Account holder name, Phone number on account, Pin/Password on account, Phone number, Last 4 digits of SSN

Reported back to GetHuman as fixed

Fixed, on December 16th, 2017

How-to Guides GetHuman58316 May Have Used

How do I transfer my phone to T-mobile?How do I upgrade my T-Mobile phone?Are there service issues in my area?How do I purchase a SIM card?How do I stop my pay as you go phone with T-Mobile?How do I pay my T-Mobile bill?

Have a Similar Problem?

T-Mobile's Customer Phone Number All T-Mobile Contact Information How to Fix Common T-Mobile Issues

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