Summary of the problem
Phone locked by Hi Security Application with Fingerprint authorization which doesn't receive my finger
Company and department tried
T-Mobile - Technical Support
Reported by
GetHuman58316 - GetHuman user since December 1, 2015
Problem classification
T-Mobile: Refund
Date of incident
November 26th, 2017
Reported by GetHuman58316
Reported on November 28th, 2017 from Oregon
Problem report / further detail
When opening my phone (Swiping my code pattern on my top screen), I am greeted with a fingerprint circle and the app symbol above that I am trying to open.
How GetHuman58316 attempted to contact T-Mobile
Tried calling T-Mobile Customer Support Number 877-778-2106
Was equipped with the following information
First name, Home address, Last name, Email address, Billing address, Account holder name, Phone number on account, Pin/Password on account, Phone number, Last 4 digits of SSN
Reported back to GetHuman as fixed
Fixed, on December 16th, 2017