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T-Mobile Problem Reported to GetHuman by GetHuman-cartertr

November 18th, 2017

Report Details

Summary of the problem

Switch number to another phone

Company and department tried

T-Mobile - Customer Service

Reported by

GetHuman-cartertr - GetHuman user since December 16, 2016

Problem classification

T-Mobile: General Customer Error

Date of incident

November 13th, 2017

Reported by GetHuman-cartertr

Reported on November 18th, 2017 from Ohio

Problem report / further detail

GetHuman-cartertr did not choose to add any details about their problem.

How GetHuman-cartertr attempted to contact T-Mobile

Tried to open a chat window with T-Mobile at support.t-mobile.com

Was equipped with the following information

Email, Home address, Last 4 digits of SSN, Account ID, Pin/Password on account, Last name, Billing address, Phone number, Account holder name, First name

Reported back to GetHuman as fixed

Fixed, on November 22nd, 2017

How-to Guides GetHuman-cartertr May Have Used

How do I get a new T-Mobile phone?How do I get my unlock or PUK code with T-Mobile?How do I exchange my T-Mobile phone?How do I upgrade my T-Mobile phone?How do I track a T-Mobile order or repair?How much is the fee to cancel one of my lines?

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