T-Mobile Problem Reported to GetHuman by GetHuman-cartertr

November 18th, 2017

Report Details

Summary of the problem
Switch number to another phone
Company and department tried
T-Mobile - Customer Service
Reported by
GetHuman-cartertr - GetHuman user since December 16, 2016
Problem classification
T-Mobile: General Customer Error
Date of incident
November 13th, 2017
Reported by GetHuman-cartertr
Reported on November 18th, 2017 from Ohio
Problem report / further detail
GetHuman-cartertr did not choose to add any details about their problem.
How GetHuman-cartertr attempted to contact T-Mobile
Tried to open a chat window with T-Mobile at support.t-mobile.com
Was equipped with the following information
Email, Home address, Last 4 digits of SSN, Account ID, Pin/Password on account, Last name, Billing address, Phone number, Account holder name, First name
Reported back to GetHuman as fixed
Fixed, on November 22nd, 2017

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