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T-Mobile Problem Reported to GetHuman by GetHuman-olemus

November 19th, 2017

Report Details

Summary of the problem

unable to download update for my Kasperky security account.

Company and department tried

T-Mobile - Purchasing

Reported by

GetHuman-olemus - GetHuman user since June 1, 2016

Problem classification

T-Mobile: Transfer Service

Date of incident

November 9th, 2017

Reported by GetHuman-olemus

Reported on November 19th, 2017 from New Mexico

Problem report / further detail

Can not update my Kasperky datbases with the latest files. It takes forever and it only get to **% download and cuts off.

How GetHuman-olemus attempted to contact T-Mobile

Tried calling T-Mobile Customer Support Number 877-207-8169

Was equipped with the following information

Account ID, Email address, Phone number on account, Last name

Reported back to GetHuman as fixed

Fixed, on November 24th, 2017

How-to Guides GetHuman-olemus May Have Used

How do I exchange my T-Mobile phone?How do I upgrade my T-Mobile phone?How do I track a T-Mobile order or repair?How much is the fee to cancel one of my lines?How do I unlock a Metro PCS phone and use it with T-Mobile?How do I reactivate my prepaid phone?

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