Ticketmaster Problem Reported to GetHuman by GetHuman-merrilyr

November 30th, 2017

Report Details

Summary of the problem
I have not received my tickets
Company and department tried
Ticketmaster - Customer Care
Reported by
GetHuman-merrilyr - GetHuman user since October 1, 2017
Problem classification
Ticketmaster: Track an order
Date of incident
November 26th, 2017
Reported by GetHuman-merrilyr
Reported on November 30th, 2017 from Rhode Island
Problem report / further detail
My friend and I ordered tickets. I bought * tickets on my credit card with my mailing address and she did the same. She unfortunately used her email for both purchases since she was on the phone purchasing them while I was with her. She has received an email with * tickets but the other six tickets have not been emailed that I paid for with my credit card. Can you please help? Thank you.
How GetHuman-merrilyr attempted to contact Ticketmaster
Tried calling Ticketmaster Customer Support Number 800-745-3000
Was equipped with the following information
First name
Reported back to GetHuman as fixed
Fixed, on December 18th, 2017

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