Time Warner Problem Reported to GetHuman by GetHuman-ferenci

November 3rd, 2017

Report Details

Summary of the problem
I have a fairly simple request. I am not a Time Warner customer but I have had for years in front...
Company and department tried
Time Warner - Customer Service
Reported by
GetHuman-ferenci - GetHuman user since November 20, 2016
Problem classification
Time Warner: Lower my rate
Date of incident
October 26th, 2017
Reported by GetHuman-ferenci
Reported on November 3rd, 2017 from Iowa
Problem report / further detail
I have a fairly simple request. I am not a Time Warner customer but I have had for years in front of my house on my sidewalk a rather ugly metal plate covering the box underneath it where their equipment lays. This box supports its own lid but I never seem to get anyone to get out here and replace that dangerous, slippery metal cover with the proper plastic lid that fits inside the receptacle. It sure would be great after so many years for them to just come out here and do it right.
How GetHuman-ferenci attempted to contact Time Warner
Searched around for a Time Warner FAQ on timewarnercable.com
Was equipped with the following information
Name on account, Billing address
Reported back to GetHuman as fixed
Fixed, on November 15th, 2017

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