Time Warner Problem Reported to GetHuman by GetHuman-rr_frie

October 28th, 2017

Report Details

Summary of the problem
I was promised a $*** VISA card and I haven't received it.
Company and department tried
Time Warner - Customer Service
Reported by
GetHuman-rr_frie - GetHuman user since April 14, 2016
Problem classification
Time Warner: Make a payment
Date of incident
October 20th, 2017
Reported by GetHuman-rr_frie
Reported on October 28th, 2017 from New Hampshire
Problem report / further detail
Redemption Code Q**R***V*LC *hasn't arrived.
How GetHuman-rr_frie attempted to contact Time Warner
Tried emailing Time Warner Customer Support at twc.cotp@twcable.com
Was equipped with the following information
Phone number, Account ID, Home address, Name on account, First name, Last name, Last 4 of SSN, Email, Billing address, Account number, PIN on account
Reported back to GetHuman as fixed
Fixed, on November 4th, 2017

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