Time Warner Problem Reported to GetHuman by GetHuman-sabettia

November 2nd, 2017

Report Details

Summary of the problem
Internet Bill keeps increasing.
Company and department tried
Time Warner - Customer Service
Reported by
GetHuman-sabettia - GetHuman user since April 1, 2016
Problem classification
Time Warner: Customer Service Problem
Date of incident
October 24th, 2017
Reported by GetHuman-sabettia
Reported on November 2nd, 2017 from Colorado
Problem report / further detail
My internet began at **.** month now it's been four years and the price is **.** month for the same service. And the quality has not increased. If anything the speeds are worse. I either need service cancelled or price significantly lowered.
How GetHuman-sabettia attempted to contact Time Warner
Tried calling Time Warner Customer Support Number 866-689-3678
Was equipped with the following information
Phone number, Account phone number, First name, Name on account
Reported back to GetHuman as fixed
Fixed, on November 17th, 2017

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