Time Warner Problem Reported to GetHuman by GetHuman-pjstepha

November 4th, 2017

Report Details

Summary of the problem
TWC has not been able to activate my modem*router. Impossible to get resolved.
Company and department tried
Time Warner - Customer Service
Reported by
GetHuman-pjstepha - GetHuman user since August 18, 2016
Problem classification
Time Warner: Technical support
Date of incident
November 1st, 2017
Reported by GetHuman-pjstepha
Reported on November 4th, 2017 from Mississippi
Problem report / further detail
GetHuman-pjstepha did not choose to add any details about their problem.
How GetHuman-pjstepha attempted to contact Time Warner
Tried messaging Time Warner through their Facebook page to see if Customer Care would respond
Was equipped with the following information
Email, Last 4 of SSN, PIN on account, Billing address, Last name
Reported back to GetHuman as fixed
Fixed, on November 24th, 2017

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