US Bank Problem Reported to GetHuman by GetHuman-mctaguli

November 6th, 2017

Report Details

Summary of the problem
how to verify if an atm card had been sent to the last known address given to the us bank?
Company and department tried
US Bank - Home Loans & Mortgages
Reported by
GetHuman-mctaguli - GetHuman user since August 21, 2017
Problem classification
US Bank: Get Banking Help
Date of incident
October 30th, 2017
Reported by GetHuman-mctaguli
Reported on November 6th, 2017 from Louisiana
Problem report / further detail
my father is a us army veteran. he used to stay with his brother in san diego california. but is now residence in the philippines. he lost his atm card. we asked for a card replacement to be sent to his last known address in the us which is his brothers address. it has been * months and we have not heard from his brother i he had received the card.
How GetHuman-mctaguli attempted to contact US Bank
Tried calling US Bank Customer Support Number 800-872-2657
Was equipped with the following information
First name, Phone number, Account ID, Address on account, Card number, Home address, Your birthday, Email
Reported back to GetHuman as fixed
Fixed, on November 14th, 2017

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