US Postal Service Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about US Postal Service customer service, archive #1. It includes a selection of 20 issue(s) reported October 5, 2015 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I urgently need assistance. I have been waiting for lost checks since the 24th. We provided a tracking number and my contact details to the Post Office in Apex. However, I have not received any updates or the package. I visit the Post Office daily, but they are still searching for the checks. This delay is causing payment issues for our employees, and we are falling behind. I would like to know if we can get a refund for the lost package and if we should reorder the checks. Our office is located in Apex, North Carolina.
Reported by GetHuman-funkdoc on Monday, October 5, 2015 4:30 PM
I placed an order for a parcel from Canada, and I have been monitoring its progress through Priority Mail Express International. Initially, the parcel reached Jamaica, NY, which is just an hour's drive from my location in East Brunswick, NJ. However, after arriving at the USPS sorting facility in Jamaica, NY, it has been stagnant for nearly 24 hours without any further updates. I am unsure if the package is lost or simply missed being scanned. My primary concern is to ascertain the current location and status of my mail.
Reported by GetHuman-sturdyc on Wednesday, November 25, 2015 7:04 PM
My package was supposed to have arrived by now, but it's still showing as in transit. Customs is holding it because the Tracking Number Label is missing, and they can't confirm the delivery since it hasn't reached according to the USPS website. The tracking number still shows that it's in transit. It's crucial to get the package updated to show it's been delivered. Your assistance with this matter is greatly appreciated.
Reported by GetHuman-dark_ar on Friday, November 27, 2015 8:56 PM
I paid extra to have my two packages sent via Priority Mail Express. One package shows "inbound OUT of customs." I'm wondering how long it will stay inbound OUT of customs since I paid extra for faster delivery. The tracking for this package is [redacted]. The other package status is "processed through sort facility" since December 3rd without any new updates. Its tracking number is [redacted]. I am concerned as I paid for Priority Express mail to ensure I receive them before Christmas. I would appreciate more information. Thank you.
Reported by GetHuman-allison18 on Thursday, December 10, 2015 11:38 AM
I need help with a missing parcel sent to Ghana, Accra via UPS store number [redacted]. I was given a shipment ID (mmv11f0550qqj) instead of a tracking number. The shipment was expected last Friday after being sent on Saturday, December 5, [redacted]. I have checked with the post office in Ghana, Accra, and the package is not there. The shipper's name is Mr. Kenneth C. Taylor. Please verify and provide me with information. My email is [redacted]
Reported by GetHuman-heezay1 on Thursday, December 17, 2015 5:26 PM
Help needed! Today I received a package believed to contain items I purchased from an eBay scammer. Unfortunately, my nephew, who tends to hide things, unknowingly placed an important ring intended for a special Christmas proposal inside the package. I'm deeply worried as I worked hard to afford that ring and now it's in the possession of a scammer. This mishap could ruin my holiday plans and I am desperate to retrieve the package. Please assist me in resolving this urgent situation.
Reported by GetHuman-emilio4 on Monday, December 21, 2015 5:54 AM
I recently tracked my shipment from the USA to the UK and discovered it was marked as unclaimed and returned to the sender on January 31st. I was home at the time of the alleged delivery but received no notification or attempt to deliver the package. I am disappointed that it was sent back after just one unsuccessful delivery. I wish I had been informed earlier and that the package could have been held in the UK for me to claim. Can someone advise me on how to reach out to USPS regarding this issue and what steps I can take to expedite the delivery of my item? Any assistance would be appreciated.
Reported by GetHuman-hkankk on Saturday, January 2, 2016 11:54 AM
I left 8 packages at the UPS store on December 26th for USPS to pick up, but as of January 3rd, they are all still in "pre-shipment." I am concerned that my packages may be lost. This delay is causing significant issues for my small business. I followed all the correct procedures, so I am unsure why this has happened. I hope this is resolved soon as I cannot afford for these packages to be lost.
Reported by GetHuman-nncarmi2 on Monday, January 4, 2016 3:39 AM
My tracking number is LS[redacted]30CN. The expected delivery date of January 9th has passed, and I am still waiting for my mail. The tracking information has not been updated since it left Flushing, NY, and it should be a short distance to Philadelphia. I am frustrated that customer service seems unreachable by phone or on the website. I am seeking assistance to locate my package, LS[redacted]30CN.
Reported by GetHuman-cintrasa on Wednesday, January 13, 2016 5:12 PM
I received a packet around the 6th or 7th of this month, but the postman took it before I could pick it up from the leasing office. I visited the nearest office, but they said they can't help without a tracking number. I'm willing to provide all my details and the sender's information. I just need to track my package and have it delivered soon.
Reported by GetHuman93 on Thursday, January 14, 2016 6:29 PM
I tried to add a PO Box to our Peacemaker Ministries account by entering the PO Box number, zip code, and our firm name, but nothing was found. I then included the gentleman's last name, but I still could not find it. I attempted multiple times and eventually got locked out. I would like to set up auto pay for the PO Box for Peacemaker Ministries. Thank you.
Reported by GetHuman-genewalt on Friday, March 11, 2016 6:20 PM
I want to know if I can use a tracking label, specifically Label [redacted], on a standard envelope for first-class mail. The USPS website lacks information on this topic. While I understand that parcels and paid services come with tracking, it's unclear if this applies to first-class letters. I reached out to USPS for clarification, but their email response didn't address my question fully. The representative mentioned that USPS Tracking is free but did not specify its availability for letters. I am seeking clarity on whether I can track a first-class letter with Label [redacted].
Reported by GetHuman-inoah on Saturday, March 12, 2016 8:01 PM
My package was supposed to arrive today. The online tracker indicated it was in transit from Miami yesterday. I urgently need it by tomorrow morning. The local post office is unsure of the delivery timeframe due to transit uncertainty. I am leaving town tomorrow and must have the package by morning. I am willing to pick it up at the post office if necessary. I just need to know the earliest time I can retrieve it.
Reported by GetHuman-laurenco on Thursday, March 17, 2016 9:51 PM
I am experiencing an issue regarding a package I ordered from Amazon through Fedex that was transferred to USPS without notification, causing difficulties in tracking its delivery. Can you assist me in obtaining the USPS tracking number to locate my package at the warehouse where it was delivered? Your help in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-johnliz on Friday, March 18, 2016 6:27 PM
I sent my immigration papers (original documents/money order) to the USCIS service center in Vermont on March 4th using 2nd-day priority mail. The package was supposed to arrive on March 6th, but it hasn't been delivered, and there are no updates on the website. I have been checking the tracking information daily and have also spoken with a customer service representative, but they couldn't provide any details. I urgently need my package to be delivered promptly to avoid any issues. Below is the tracking number and the sender's and receiver's information. Tracking #: [redacted] Sender's Information: M. Abbasi [redacted] Street, 2nd floor Woodside, NY Receiver's Information: USCIS Vermont Service Center Lower Welden Street P.O. Box [redacted] St. Albans, VT [redacted]
Reported by GetHuman-wooleng on Wednesday, March 23, 2016 1:05 AM
I am seeking assistance regarding a recent Amazon order. I purchased two items approximately a month ago but encountered an issue with the delivery status when tracking the package using the USPS tracking number [redacted]. The tracking information displayed "addressee unknown" and indicated that the package is "currently in transit to the destination." This situation is perplexing as my address has consistently been used for Amazon orders in the past. Despite attempting to contact USPS via email, their "Email Us" platform is currently inaccessible. Unfortunately, I am unable to call them due to my phone being under repair. I would greatly appreciate it if someone could inquire with USPS to determine whether the package is en route to my address or if it is being returned to the sender, clarifying what is meant by the term "destination." Thank you for your help.
Reported by GetHuman-hhgofori on Saturday, April 2, 2016 7:35 AM
I sent packages for my business and was advised that all packages would be scanned upon delivery for tracking purposes. However, several packages do not show as delivered on the website even after 20 days. USPS customer service mentioned no scanning at the time of delivery, leaving us unable to track them further. Without proof of delivery, we can't bill for the shipped merchandise, resulting in potential business loss. I have significant funds at stake and require assistance in resolving this issue to avoid losses. Please assist in recovering the necessary proof of delivery for our merchandise.
Reported by GetHuman-butchsc on Tuesday, July 26, 2016 7:30 PM
I live in Birmingham, UK, and purchased an item from a seller in America through eBay (.co.uk). The item was sent to Cortland, NY, and it has been at a unit there since Thursday, January 26th. The estimated delivery date on eBay was January 30th, but it is still in the US over four weeks later. I'm eager to get the item shipped to my UK address as soon as possible.
Reported by GetHuman-jackpear on Tuesday, February 7, 2017 12:06 PM
I had a package sent to my office. I usually receive packages without any problems, but this time there have been 4 failed delivery attempts. The website now shows that the package was "Delivered. Individual picked up at post office." I did not pick up the package and when I checked with the post office mentioned on the site, they confirmed they did not receive it.
Reported by GetHuman-ecwallac on Friday, February 17, 2017 3:25 PM
I paid for a first priority package, and the lady who assisted me mentioned it would arrive the next day or the day after. I sent the package on 02/27, and it is currently stuck in Richmond, CA. I spoke to the supervisor at the Thousand Oaks USPS, but he does not know why and cannot reach anyone in Richmond, CA. The package was supposed to be delivered to Oakland, CA, which is only 30 minutes away. I am concerned because I did not purchase insurance for this valuable package. Please assist me.
Reported by GetHuman-yantirus on Tuesday, March 7, 2017 6:28 PM

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