Uber Problem Reported to GetHuman by GetHuman-gcastro

November 4th, 2017

Report Details

Summary of the problem
I got overcharged the first time I used uber and did not get a free ride.
Company and department tried
Uber - Customer Help
Reported by
GetHuman-gcastro - GetHuman user since October 19, 2016
Problem classification
Uber: Account access
Date of incident
October 25th, 2017
Reported by GetHuman-gcastro
Reported on November 4th, 2017 from Indiana
Problem report / further detail
I did not get a free ride for first time using uber and got charged . for a minute ride! I also got charged . to drive block! I am requesting a refund. Please advise what you can do for me.
How GetHuman-gcastro attempted to contact Uber
Searched around for a Uber FAQ on help.uber.com
Was equipped with the following information
Email, Home address, Email address, First name, Account ID, Last name, Phone number
Reported back to GetHuman as fixed
Fixed, on November 23rd, 2017

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