Uber Problem Reported to GetHuman by GetHuman-dsaha

November 6th, 2017

Report Details

Summary of the problem
I have been charged without riding
Company and department tried
Uber - Customer Service
Reported by
GetHuman-dsaha - GetHuman user since April 14, 2016
Problem classification
Uber: Account Access
Date of incident
October 24th, 2017
Reported by GetHuman-dsaha
Reported on November 6th, 2017 from Washington
Problem report / further detail
Today I booked a Uber-GO cab. I called the driver and gave him the proper directions to my location. Since he was running late, I called him again and got to know that he got into some kind of accident and will take an hour or so to pick me up. So, I said that I am going to cancel the ride and book another cab. He said okay and I did the same. But while booking for another ride, it displayed some charge which I needed to pay first before booking the ride. This must be the charge for the ride which I cancelled just before that.
How GetHuman-dsaha attempted to contact Uber
Searched around for a Uber FAQ on help.uber.com
Was equipped with the following information
Home address, Last name, Full name, Phone number, Phone number
Reported back to GetHuman as fixed
Fixed, on November 14th, 2017
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