Uber Problem Reported to GetHuman by GetHuman-echervin

November 5th, 2017

Report Details

Summary of the problem
I recently left an iPhone *s in an uber in San Jose, Costa Rica last Saturday morning. I could n...
Company and department tried
Uber - Customer Service
Reported by
GetHuman-echervin - GetHuman user since September 8, 2017
Problem classification
Uber: Setup an account
Date of incident
October 30th, 2017
Reported by GetHuman-echervin
Reported on November 5th, 2017 from Maine
Problem report / further detail
I recently left an iPhone *s in an uber in San Jose, Costa Rica last Saturday morning. I could not get into contact with the driver at all, despite sending several emails and I was leaving that day for an excursion to Panama. I just returned today and still have not gotten an email from Uber or any response about my phone. The drivers name is Ricardo and he was driving a Nissan Tiida. The phone is small and has a Lilly Pulitzer case with colorful sailboats. It is my only way to communicate, as I am currently studying abroad. My email is *****@***.com. Thank you!!
How GetHuman-echervin attempted to contact Uber
Searched around for a Uber FAQ on help.uber.com
Was equipped with the following information
Last name, Full name, Email
Reported back to GetHuman as fixed
Fixed, on November 12th, 2017
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