Uber Problem Reported to GetHuman by GetHuman-misstri

November 4th, 2017

Report Details

Summary of the problem
Uber isn't able to accept my payment, my card keeps getting declined when I attempt to pay for servi
Company and department tried
Uber - Customer Service
Reported by
GetHuman-misstri - GetHuman user since April 23, 2016
Problem classification
Uber: Account access
Date of incident
October 23rd, 2017
Reported by GetHuman-misstri
Reported on November 4th, 2017 from Michigan
Problem report / further detail
My card keeps getting declined even though I know there is sufficient funds in the account. When I contacted support they said that card probably isn't accepted but I have used the same card every time I have used uber
How GetHuman-misstri attempted to contact Uber
Searched around for a Uber FAQ on help.uber.com
Was equipped with the following information
Email, Phone number, Last name, Account ID, Phone number, Full name
Reported back to GetHuman as fixed
Fixed, on November 11th, 2017
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