Verizon Wireless Problem Reported to GetHuman by GetHuman-chinois

November 15th, 2017

Report Details

Summary of the problem
Lower my bill for Verizon Wireless
Company and department tried
Verizon Wireless - Business Solutions
Reported by
GetHuman-chinois - GetHuman user since June 20, 2017
Problem classification
Verizon Wireless: Make a purchase
Date of incident
November 8th, 2017
Reported by GetHuman-chinois
Reported on November 15th, 2017 from Wisconsin
Problem report / further detail
I want to lower my bill with Verizon without downgrading my existing service, which is what they offered when I tried to get it lowered. As a **-year customer, with a ***% record of paying in full and on time, I believe we deserve a better price. Add to that, all the new pricing that it and its competitors are offering.
How GetHuman-chinois attempted to contact Verizon Wireless
Tried messaging Verizon Wireless through their Facebook page to see if Customer Care would respond
Was equipped with the following information
Last 4 of Social Security, Last name, Phone number, First name, Name of Account Holder, PIN on Account, Account ID
Reported back to GetHuman as fixed
Fixed, on November 22nd, 2017

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