Verizon Wireless Problem Reported to GetHuman by GetHuman-aimeebir

November 6th, 2017

Report Details

Summary of the problem
Samsung Galaxy s* went back to factory setting. How do I retrieve my information?
Company and department tried
Verizon Wireless - Customer Care
Reported by
GetHuman-aimeebir - GetHuman user since September 3, 2015
Problem classification
Verizon Wireless: Device Support
Date of incident
October 26th, 2017
Reported by GetHuman-aimeebir
Reported on November 6th, 2017 from Arizona
Problem report / further detail
my phone required a PIN * in order to make a call or do anything on my phone yesterday. When I had several failed tries, phone went back to factory setting. I have some of my contacts, but no pics, texts, apps, etc. HELP!
How GetHuman-aimeebir attempted to contact Verizon Wireless
Tried to open a chat window with Verizon Wireless at
Was equipped with the following information
Name of Account Holder, Billing Address on Account, Last 4 of Social Security, Last name
Reported back to GetHuman as fixed
Fixed, on November 15th, 2017

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