Verizon Wireless Problem Reported to GetHuman by GetHuman22749

November 16th, 2017

Report Details

Summary of the problem
Technical help for Verizon Wireless
Company and department tried
Verizon Wireless - Business Solutions
Reported by
GetHuman22749 - GetHuman user since July 18, 2016
Problem classification
Verizon Wireless: Make a purchase
Date of incident
November 7th, 2017
Reported by GetHuman22749
Reported on November 16th, 2017 from District of Columbia
Problem report / further detail
I switched from a Galaxy S* to the S* when it came out, I simply tossed my S* in a drawer and have not used it since. I need to recover files off of it, so I plugged it into my PC after charging it up. When I primarly used it I used the fingerprint scanner. when I try to access it now it wants the "back up" password which I do not recall. The device is set up to factory reset after ** failed attempts and I have tried several of my "go to" passwords to no avail. I attempted to use google's android manager (google.com*android*devicemanager). My Google account sees the phone and is connected to it. It sent a notification to the phone that I pulled up it's location on the phones lock screen. However I was only given the option to locate the device, lock it, or factory reset it. when I connected the device to my PC I was prompted to install some sort of driver packages from verizion and samsung (which I did install) then when attemtping to use those it said the device must be unlocked. I have no problem wiping the phone after my data is copied. the perfect solution would be to create an entire copy of everything on the phone. is that possible?
How GetHuman22749 attempted to contact Verizon Wireless
Searched around for a Verizon Wireless FAQ on verizonwireless.com
Was equipped with the following information
Last 4 of Social Security, Home address, Email, Phone Number on Account, Name of Account Holder, Email on Account, Account ID, First name, Billing Address on Account, Phone number
Reported back to GetHuman as fixed
Fixed, on November 21st, 2017

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