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Verizon Problem Reported to GetHuman by GetHuman-haskells

November 9th, 2017

Report Details

Summary of the problem

Im am trying to switch my service onto a different device

Company and department tried

Verizon - Customer Service

Reported by

GetHuman-haskells - GetHuman user since January 8, 2016

Problem classification

Verizon: Overcharge/Strange charge

Date of incident

November 4th, 2017

Reported by GetHuman-haskells

Reported on November 9th, 2017 from Rhode Island

Problem report / further detail

when i go through all the steps to transfer online it tells me that the sim in the new device is already in use

How GetHuman-haskells attempted to contact Verizon

Searched around for a Verizon FAQ on www22.verizon.com

Was equipped with the following information

PIN on Account, Email, Home address, Name of Account Holder, First name, Email on Account, Phone Number, Phone number

Reported back to GetHuman as fixed

Fixed, on November 22nd, 2017

How-to Guides GetHuman-haskells May Have Used

How do I report fraud or scam to Verizon?How do I switch number to new phone?How do I start with Verizon Prepaid?How do I file an insurance claim?I want to download backup assistant for Verizon

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