Verizon Problem Reported to GetHuman by GetHuman-cgnopper

November 7th, 2017

Report Details

Summary of the problem
Need to extend my Triple Play Fios contract without paying more
Company and department tried
Verizon - Customer Service
Reported by
GetHuman-cgnopper - GetHuman user since September 26, 2017
Problem classification
Verizon: Lower my bill
Date of incident
November 4th, 2017
Reported by GetHuman-cgnopper
Reported on November 7th, 2017 from Arkansas
Problem report / further detail
GetHuman-cgnopper did not choose to add any details about their problem.
How GetHuman-cgnopper attempted to contact Verizon
Tried to open a chat window with Verizon at
Was equipped with the following information
Billing Address, Last name, Phone Number, Home address, PIN on Account, Last 4 of Social Security, Phone number
Reported back to GetHuman as fixed
Fixed, on November 17th, 2017

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