Virgin Mobile Problem Reported to GetHuman by GetHuman-thmbbh

Report Details

Summary of the problem
I can not answer the security question, I forgot my PIN number and phone not working
Company and department tried
Virgin Mobile - Broadband2Go
Reported by
GetHuman-thmbbh - GetHuman user since November 28, 2015
Problem classification
Virgin Mobile: Track an order
Date of incident
November 21st, 2017
Reported by GetHuman-thmbbh
Reported on November 27th, 2017 from Hawaii
Problem report / further detail
GetHuman-thmbbh did not choose to add any details about their problem.
How GetHuman-thmbbh attempted to contact Virgin Mobile
Tried messaging Virgin Mobile through their Facebook page to see if Customer Care would respond
Was equipped with the following information
Phone number on the account, Account ID, First name, Name on the account, Home address, PIN on the account, Phone number, Email, Last name
Reported back to GetHuman as fixed
Fixed, on December 4th, 2017

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