Xbox Problem Reported to GetHuman by GetHuman-brdbeat

October 30th, 2017

Report Details

Summary of the problem
Problem with System Update on setup of NEW Xbox One
Company and department tried
Xbox - Customer Service
Reported by
GetHuman-brdbeat - GetHuman user since December 16, 2016
Problem classification
Xbox: General Customer Error
Date of incident
October 25th, 2017
Reported by GetHuman-brdbeat
Reported on October 30th, 2017 from Oregon
Problem report / further detail
I had just opened my NEW Xbox One Holiday Bundle today, and had began setting it up when I got to the System Update to use the console, and it said I had an issue. After checking my internet status (which it said it was good) I tried it again and it still failed.
How GetHuman-brdbeat attempted to contact Xbox
Tried to open a chat window with Xbox at login.live.com
Was equipped with the following information
Phone Number, Home address, Last name, Phone number, Home Address, Serial Number, Email, Type of Xbox, Name of Account Holder, First name
Reported back to GetHuman as fixed
Fixed, on November 10th, 2017

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