Xbox Problem Reported to GetHuman by GetHuman-bandbwhi

November 15th, 2017

Report Details

Summary of the problem
Xbox one won't power on. The button lights up then turns off. This is after not using it for * week.
Company and department tried
Xbox - Customer Service
Reported by
GetHuman-bandbwhi - GetHuman user since February 8, 2017
Problem classification
Xbox: General Support Issue
Date of incident
November 4th, 2017
Reported by GetHuman-bandbwhi
Reported on November 15th, 2017 from Montana
Problem report / further detail
My son has his Xbox one set on power saver mode. He went out of town for about * days when he came home his Xbox would not power on. It starts to make noise as if it's going to start and the power button lights up but then it just turns off. I saw that Microsoft has had this problem with other customers machines. Already checked the power supply, not the problem. Already tried the other suggestions out there about unplugging everything and waiting, etc. Nothing is working. His Xbox one worked perfect before he left , wasn't touched while he was gone and when he got home it all of a sudden won't power on all the way.
How GetHuman-bandbwhi attempted to contact Xbox
Tried to open a chat window with Xbox at login.live.com
Was equipped with the following information
Name of Account Holder, Account ID, First name, Home Address, Email, Phone Number, Type of Xbox, Serial Number, Last name, Phone number, Home address
Reported back to GetHuman as fixed
Fixed, on November 23rd, 2017

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