iTunes Problem Reported to GetHuman by GetHuman-ngaglian

November 15th, 2017

Report Details

Summary of the problem
Issue with iTunes
Company and department tried
iTunes - Customer Help
Reported by
GetHuman-ngaglian - GetHuman user since October 21, 2016
Problem classification
iTunes: General Support Issue
Date of incident
November 9th, 2017
Reported by GetHuman-ngaglian
Reported on November 15th, 2017 from Alabama
Problem report / further detail
my wife is an organizer for our Apple Music family membership - for some reason, the other three of us cannot join Apple Music. She sends us an invite, we accept but nothing happens and Apple Music doesn't work on our devices - just hers.
How GetHuman-ngaglian attempted to contact iTunes
Tried emailing iTunes Customer Support at itunesstoresupport@apple.com
Was equipped with the following information
Account ID, Email, Email on Account, Home address, Confirmation Number, First name, Phone number, Phone number on Account, Last name
Reported back to GetHuman as fixed
Fixed, on November 23rd, 2017

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