iTunes Problem Reported to GetHuman by GetHuman-barbpowf

November 14th, 2017

Report Details

Summary of the problem
account closure
Company and department tried
iTunes - Customer Service
Reported by
GetHuman-barbpowf - GetHuman user since April 15, 2016
Problem classification
iTunes: Overcharge/Strange charge
Date of incident
November 11th, 2017
Reported by GetHuman-barbpowf
Reported on November 14th, 2017 from New Mexico
Problem report / further detail
My brother Mark Tomkinson has passed away and he had a paypal acct set up with Itunes for $**.**. I need to have that acct canceled. I am not sure what his acct number would be but his phone number was ***-***-**** and his address was **** **th Ave, Sacramento, CA *****. Please email B*****@***.com with any further information that you might need.
How GetHuman-barbpowf attempted to contact iTunes
Tried emailing iTunes Customer Support at itunesstoresupport@apple.com
Was equipped with the following information
Name of Account Holder, First name, Email on Account, Order Number, Phone number on Account, Account ID
Reported back to GetHuman as fixed
Fixed, on December 3rd, 2017

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