AAA Problem Reported to GetHuman by GetHuman-pleupold

November 1st, 2017

Report Details

Summary of the problem
Reimbursement for replacing a vehicle window due to AAA failure to respond to an emergency lock out
Company and department tried
AAA - Customer Care
Reported by
GetHuman-pleupold - GetHuman user since March 7, 2016
Problem classification
AAA: Loyalty program
Date of incident
October 31st, 2017
Reported by GetHuman-pleupold
Reported on November 1st, 2017 from Michigan
Problem report / further detail
On morning of Jan **, **** my dog locked himself in our car while parked at Dog Beach in Bonita Springs, Florida. The temperature was ** degrees F. I used SIRI on my wife's iPhone to contact AAA. I explained the emergency situation to the AAA agent who answered the phone. The AAA agent transferred my call to an AAA automated phone system. After several minutes on "hold" a recording on the AAA automated system offered a "call back" if I left my name and number. I did so and waited for a "call back" that never came!**Over the next **-** minutes I called a locksmith, *** and Acura Roadside service in an attempt to get someone to open the vehicle before my dog would die from heat stroke. I called AAA a second time and explained the emergency again. The AAA agent I spoke to transferred me to an automated system again! **Finally, I called *** again to request Police assistance. The Police came and called the Fire Dept. Since my dog had been in the vehicle for almost an hour finally had to break the car window to save my dogs life. The cost to replace the broken window was $***.**.**I was very clear regarding the urgency of the situation during my two telephone calls to AAA. Since AAA failed to respond to my urgent requests for service - I expect AAA to reimburse the $***.** it cost to replace the broken window in my vehicle. The broken window was a direct result of AAA's failure to respond to a life & death situation.**I can be reached at: *****@***.com
How GetHuman-pleupold attempted to contact AAA
Searched around for a AAA FAQ on southernnewengland.aaa.com
Was equipped with the following information
Phone number, Home address, AAA number, Account name, Account email, Last name, First name, Last 4 of Social Security Number, Billing address, Insurance policy number
Reported back to GetHuman as fixed
Fixed, on November 4th, 2017

How-to Guides GetHuman-pleupold May Have Used

How do I get a replacement card?need to cancel replacement card

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