AT&T Wireless Problem Reported to GetHuman by GetHuman-trainiac

November 23rd, 2017

Report Details

Summary of the problem
Trying to unlock wearable out of contract
Company and department tried
AT&T Wireless - Customer Care
Reported by
GetHuman-trainiac - GetHuman user since July 5, 2017
Problem classification
AT&T Wireless: Change or cancel service
Date of incident
November 20th, 2017
Reported by GetHuman-trainiac
Reported on November 23rd, 2017 from Oregon
Problem report / further detail
Hi! I have a refurbished Samsung Gear S* that I bought early December. I am trying to see if I can unlock the device, but when I put in the imei it returns with the error "This device isn’t eligible to be unlocked now because it’s recently been upgraded." Which does not make sense to me. What does this mean? It is out of contract
How GetHuman-trainiac attempted to contact AT&T Wireless
Tried messaging AT&T Wireless through their Facebook page to see if Customer Care would respond
Was equipped with the following information
Home address, Email, First name, Account service address, Phone number, Account PIN, Last name, Account number, Account email address
Reported back to GetHuman as fixed
Fixed, on December 1st, 2017

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