Air Canada Problem Reported to GetHuman by GetHuman-winciy

November 4th, 2017

Report Details

Summary of the problem
Request compensation for schedule change
Company and department tried
Air Canada - Customer Support
Reported by
GetHuman-winciy - GetHuman user since October 31, 2016
Problem classification
Air Canada: Change flight
Date of incident
November 3rd, 2017
Reported by GetHuman-winciy
Reported on November 4th, 2017 from Indiana
Problem report / further detail
Schedule change was made to our return flight, but did not notify us by email. I saw it coincidentally when I was checking my booking online.**Under Flight Rights Canada, in the voluntary code of conduct for Canada's airlines, it says:**) Passengers have a right to information on flight times and schedule changes. Airlines must make reasonable efforts to inform passengers of delays and schedule changes and to the extent possible, the reason for the delay or change.**Can I ask for some sort of compensation for this lack of communication* not informing passenger as soon as the change was made?
How GetHuman-winciy attempted to contact Air Canada
Tried calling Air Canada Customer Support Number 888-247-2262
Was equipped with the following information
First name, Phone number, Last name, Email, Name on booking, Account ID, 6 Character booking reference
Reported back to GetHuman as fixed
Fixed, on November 9th, 2017

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