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Amazon Problem Reported to GetHuman by GetHuman-lopezsa

December 3rd, 2017

Report Details

Summary of the problem

Refund for Amazon

Company and department tried

Amazon - Customer Service

Reported by

GetHuman-lopezsa - GetHuman user since January 25, 2016

Problem classification

Amazon: Refund an Order

Date of incident

November 30th, 2017

Reported by GetHuman-lopezsa

Reported on December 3rd, 2017 from Oregon

Problem report / further detail

Amazon Kindle has been charging my account $*.***month on my Capital One account ending in **** for the past three months. I have called multiple times to resolve it in order to get refunded because I do not have a Kindle or an Amazon Kindle account. Please help.

How GetHuman-lopezsa attempted to contact Amazon

Tried to open a chat window with Amazon at amazon.com

Was equipped with the following information

Email, Name on the account, Billing address

Reported back to GetHuman as fixed

Fixed, on December 19th, 2017

How-to Guides GetHuman-lopezsa May Have Used

How do I change my Amazon email address?What do I do if there was an attempted delivery? How do I change my address?How do I appeal a fraudulent charge from Amazon?What do I do if I have an unreadable gift card code?How do I cancel my Amazon order?How do I change my phone number?

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