Amazon Problem Reported to GetHuman by GetHuman-lopezsa

December 3rd, 2017

Report Details

Summary of the problem

Refund for Amazon

Company and department tried

Amazon - Customer Service

Reported by

GetHuman-lopezsa - GetHuman user since January 25, 2016

Problem classification

Amazon: Cancel or Change Account

Date of incident

November 30th, 2017

Reported by GetHuman-lopezsa

Reported on December 3rd, 2017 from Oregon

Problem report / further detail

Amazon Kindle has been charging my account $*.***month on my Capital One account ending in **** for the past three months. I have called multiple times to resolve it in order to get refunded because I do not have a Kindle or an Amazon Kindle account. Please help.

How GetHuman-lopezsa attempted to contact Amazon

Searched around for a Amazon FAQ on amazon.com

Was equipped with the following information

Email, Name on the account, Billing address

Reported back to GetHuman as fixed

Fixed, on December 19th, 2017

How-to Guides GetHuman-lopezsa May Have Used

What is my security access code?How do I dispute a charge from Amazon?How do I reset my Amazon username and/ or password?How do I report a hacked account?How do I return an item to Amazon?How do I change my Amazon order quantity?

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