Apple Problem Reported to GetHuman by GetHuman-kathryn7

November 27th, 2017

Report Details

Summary of the problem
Problem with billing for apple ID
Company and department tried
Apple - Technical Support
Reported by
GetHuman-kathryn7 - GetHuman user since March 9, 2016
Problem classification
Apple: Warranty and Repairs
Date of incident
November 25th, 2017
Reported by GetHuman-kathryn7
Reported on November 27th, 2017 from Washington
Problem report / further detail
When I try to make a purchase in the App Store, I get a message saying PayPal is not supported on this device and that there was a billing issue with a previous purchase. It wouldnt allow me to do anything else. I changed my Apple ID and that solved it for awhile, but now the same message is back. I've tried several times to create a new Apple ID, but each time when I go to put the confirmation code in to complete creating the ID it states that there was an "unknown error." Resending the code doesn't help* the same thing happens to the new code. I contacted PayPal (which I wasn't even using with the new ID), and they can't provide any assistance as this is an Apple issue. This is frustrating because I can't update or download any new apps!
How GetHuman-kathryn7 attempted to contact Apple
Searched around for a Apple FAQ on
Was equipped with the following information
Email, Phone number, Order number, First name, Billing address, Phone number on account, Apple ID
Reported back to GetHuman as fixed
Fixed, on December 4th, 2017

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