Comcast Problem Reported to GetHuman by GetHuman-jahumber

November 2nd, 2017

Report Details

Summary of the problem
All of our cable stations have stopped working at one time - we have checked all connections - re...
Company and department tried
Comcast - Customer Service
Reported by
GetHuman-jahumber - GetHuman user since December 23, 2015
Problem classification
Comcast: Lower my bill
Date of incident
October 31st, 2017
Reported by GetHuman-jahumber
Reported on November 2nd, 2017 from Oregon
Problem report / further detail
All of our cable stations have stopped working at one time - we have checked all connections - rebooted all boxes and tried to contact comcast but all numbers are busy and we cannot access the account on line
How GetHuman-jahumber attempted to contact Comcast
Tried to open a chat window with Comcast at comcastsupport.com
Was equipped with the following information
Email, Last name, Last four of social security, Phone number, Account PIN, Billing Address
Reported back to GetHuman as fixed
Fixed, on November 14th, 2017

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