Comcast Problem Reported to GetHuman by GetHuman-mtwoold

October 28th, 2017

Report Details

Summary of the problem
not able to access comcast website with my id and password
Company and department tried
Comcast - Customer Service
Reported by
GetHuman-mtwoold - GetHuman user since January 15, 2017
Problem classification
Comcast: Cancel Service
Date of incident
October 21st, 2017
Reported by GetHuman-mtwoold
Reported on October 28th, 2017 from Rhode Island
Problem report / further detail
I get a pop up screen with this message: *Change your email address*Comcast was unable to send an email to the contact email address on record. Comcast requires a valid email address so that we may send billing notifications and other important communications about your account to you.
How GetHuman-mtwoold attempted to contact Comcast
Tried tweeting @comcastcares to see if Comcast Customer Service would respond
Was equipped with the following information
Home address, Phone number, Last four of social security, Name on account, Email, Last name, First name, Account PIN
Reported back to GetHuman as fixed
Fixed, on November 15th, 2017

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