Google Problem Reported to GetHuman by GetHuman-fdsimpso

November 2nd, 2017

Report Details

Summary of the problem
I got a scam email using google's name
Company and department tried
Google - Customer Care
Reported by
GetHuman-fdsimpso - GetHuman user since May 16, 2016
Problem classification
Google: Account hacked
Date of incident
October 21st, 2017
Reported by GetHuman-fdsimpso
Reported on November 2nd, 2017 from Massachusetts
Problem report / further detail
I got a message with Google logo from address at xcelenergy.com that says my gmail box is full but has links to Asian pharmacy sites in it
How GetHuman-fdsimpso attempted to contact Google
Searched around for a Google FAQ on google.com
Was equipped with the following information
Account ID, Phone number, Phone Number on Account, Email, Home address, Account Number, First name, Email on Account, Name of Account Holder
Reported back to GetHuman as fixed
Fixed, on November 14th, 2017

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