Google Problem Reported to GetHuman by GetHuman69436

December 1st, 2017

Report Details

Summary of the problem
Keeps telling me that my email already exists but when I try to reset my password it tell me to change my email
Company and department tried
Google - Customer Service
Reported by
GetHuman69436 - GetHuman user since April 22, 2016
Problem classification
Google: Update Account Information
Date of incident
November 25th, 2017
Reported by GetHuman69436
Reported on December 1st, 2017 from Vermont
Problem report / further detail
GetHuman69436 did not choose to add any details about their problem.
How GetHuman69436 attempted to contact Google
Tried calling Google Customer Support Number 650-253-0000
Was equipped with the following information
Account Number, Last name, Home address, Name of Account Holder, Date of Birth, Email on Account
Reported back to GetHuman as fixed
Fixed, on December 19th, 2017
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